South East Water Uk

Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier.

Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution.

Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone.

Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions.

Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works.

Privately owned under a mix of pension and trust entities.

Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Employees are actively encouraged to become guardians of the environment—‘every action counts’ underpins all operational performance

Commitment to health, safety and wellbeing: ‘We are compliant with health and safety regulations’ and ‘Ensure fair pay, reward and recognition for all our employees’

Transparency of reporting and trusted corporate governance embedded in operations

Emphasis on collaboration and partnerships: working with customers, communities, supply chain and academic/science organisations to deliver shared solutions

Innovation

led mindset: integrates internal and external collaboration via Ofwat Innovation Fund to tackle sector

wide challenges